For any inquiries or further assistance, please do not hesitate to contact us. Frequently Asked Questions (FAQ)
1. Are you a trading company or a manufacturer? We proudly stand as a distinguished manufacturer with over a decade of expertise in creating high-quality electrical solutions, including High and Low Voltage switchgears, Substations, transformers, and cable distribution boxes. Our extensive product line also features cutting-edge vacuum circuit breakers and load break switches. As a testament to our excellence, we are a trusted supplier to the State Grid Corporation of China, delivering unparalleled innovation and reliability in every product.
2. Do you accept customized service? Absolutely, we offer comprehensive, bespoke OEM/ODM services to meet unique client needs. Whether you require your logo prominently displayed on the product or a fully customized design, our skilled technical and quotation teams are equipped to craft a project that aligns perfectly with your drawings and specifications, ensuring a seamless integration with your brand.
3. What is your Minimum Order Quantity (MOQ)? We are committed to flexibility, offering a Minimum Order Quantity that starts at just 1 piece, allowing for ease of access and convenience. 4. How long is your delivery lead time? Our delivery lead time is designed to be responsive to your specific product requirements and order quantity. Generally, you can expect delivery from the date of advance payment receipt to the port of delivery (FOB) within a swift timeframe of 30 to 60 days. 5. How do you resolve quality issues? For any quality concerns, please provide us with clear, detailed photos of the issues encountered. Our expert technical and quality testing teams will promptly analyze the situation and offer a satisfactory resolution within just 2 days, ensuring your complete peace of mind.
6. What are your payment terms? Our payment terms are designed to be straightforward and secure. We require a 30% T/T in advance, with the remaining 70% to be settled before shipment. For added convenience, we also accept West Union and L/C, providing you with flexible options to suit your financial arrangements.
